Reviews

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    {
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            "displayName": "Bob Mickus"
        },
        "reviewReply": {
            "comment": "Thank you, Bob! We appreciate your kind words about our friendly and personalized service. It's our goal to ensure you have the best possible experience.",
            "updateTime": "2026-08-08T02:12:02.091742Z"
        },
        "_id": "6a77d872e8e596b464b3e77b",
        "reviewId": "AbFvOqmjAMRI9u6GogZz2PVxsHcy_9vwHrRZTYtjT0kWGj0tBGkuOdJctMbdX9r_XKFpEFGqqkWLiw",
        "__v": 0,
        "comment": "Friendly, personalized service all aimed towards providing you with the best possible hearing.",
        "createTime": "2026-08-08T01:42:41.958096Z",
        "disabled": false,
        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqmjAMRI9u6GogZz2PVxsHcy_9vwHrRZTYtjT0kWGj0tBGkuOdJctMbdX9r_XKFpEFGqqkWLiw",
        "starRating": 5,
        "updateTime": "2026-08-08T01:42:41.958096Z"
    },
    {
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            "displayName": "david babicz"
        },
        "reviewReply": {
            "comment": "Thank you, David, for your kind words! We're glad to hear you had a positive experience with our reception and the thorough hearing test. Your feedback means a lot to us!",
            "updateTime": "2026-08-02T02:41:57.515790Z"
        },
        "_id": "6a6e9e2ca243ac03e1739679",
        "reviewId": "AbFvOqnCfnoOUFgwIXVaowYSNktmEPQifowN7b15iqF59ztDHHCAfUFuCsE9V2C--aiojn9amVt3QQ",
        "__v": 0,
        "comment": "friendly reception, competent service\nhearing test was very thorough",
        "createTime": "2026-08-01T23:02:27.707549Z",
        "disabled": false,
        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqnCfnoOUFgwIXVaowYSNktmEPQifowN7b15iqF59ztDHHCAfUFuCsE9V2C--aiojn9amVt3QQ",
        "starRating": 5,
        "updateTime": "2026-08-01T23:02:27.707549Z"
    },
    {
        "reviewer": {
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            "displayName": "Lily Lee"
        },
        "reviewReply": {
            "comment": "Thank you, Lily! We're so glad to hear that you had a wonderful experience with Dr. Linda and appreciated her thoroughness. It's great to know that Andrea made you feel welcomed and helped as well. We\u2019re happy to have you as part of our Starkey center community!",
            "updateTime": "2026-08-01T02:00:05.744933Z"
        },
        "_id": "6a6d4cb0a243ac03e172f71c",
        "reviewId": "AbFvOqk8ApoCeHBmAlFCjxob6H8Wyyd27Pix8OcvdO-sYbicPpzrW8TrwJlHHcSh3Csg6Dr3bFQw5Q",
        "__v": 0,
        "comment": "Dr. Linda is just wonderful. She is patient, thorough and I appreciate her taking the time to explain what she\u2019s doing and why. Andrea at the front desk is welcoming and helpful. I am so glad there is a Starkey center locally.",
        "createTime": "2026-07-31T14:56:18.706530Z",
        "disabled": false,
        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqk8ApoCeHBmAlFCjxob6H8Wyyd27Pix8OcvdO-sYbicPpzrW8TrwJlHHcSh3Csg6Dr3bFQw5Q",
        "starRating": 5,
        "updateTime": "2026-07-31T14:56:18.706530Z"
    },
    {
        "reviewer": {
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            "displayName": "allen lui"
        },
        "reviewReply": {
            "comment": "Thank you, Allen, for your kind words! We're glad to hear that Linda was able to assist you in exploring the Starkey app and its features. Your feedback is greatly appreciated!",
            "updateTime": "2026-07-30T01:56:13.350782Z"
        },
        "_id": "6a6aa9a7a243ac03e171c56b",
        "reviewId": "AbFvOqm2yxUbyi3sHfZhtVTHcRHQwf1fW2lX6CDp9PQ8n5c5ZKC2o3R6PABrlLFblW7CPJBNcCcUIQ",
        "__v": 0,
        "comment": "It was a 3 months follow up . I was too lazy to explore Starkey app. Myself . Linda was quick to guide to self check my hearing aids - receivers n microphones, setup custom program to adjust sound. Best of all - set account to Telehear AI features  to explore multiple scenarios using Starkey hearing aids",
        "createTime": "2026-07-29T03:27:58.320819Z",
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        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqm2yxUbyi3sHfZhtVTHcRHQwf1fW2lX6CDp9PQ8n5c5ZKC2o3R6PABrlLFblW7CPJBNcCcUIQ",
        "starRating": 5,
        "updateTime": "2026-07-29T03:27:58.320819Z"
    },
    {
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            "displayName": "Oceanic Waves"
        },
        "reviewReply": {
            "comment": "Thank you, Oceanic, for your wonderful feedback! We're glad to hear that our team provided the compassionate care and support you and your father needed during the evaluation. Your recommendation means a lot to us, and we appreciate your kind words about our dedication to exceptional service.",
            "updateTime": "2026-07-19T02:33:13.930856Z"
        },
        "_id": "6a5c283a115bc541fbb5c61b",
        "reviewId": "AbFvOqnc5t7uQcfnP2CrmxY0BVWPQuGd1_ulVbxFzXr7L_3yb44vrZkCV4BtxUGocA-kjL0MoyxmDA",
        "__v": 0,
        "comment": "I had a wonderful experience at Starkey Hearing Center when I took my father for an evaluation. The entire team went above and beyond to help us. They were patient, compassionate, and genuinely cared about finding the root cause of his hearing concerns instead of simply rushing through the appointment.\n\nThey took the time to thoroughly assess his situation, answer all of our questions, and explore every possible option to assist him. Their professionalism, kindness, and dedication made us feel supported throughout the entire visit.\n\nIt\u2019s rare to find a healthcare team that truly goes the extra mile for their patients, and that\u2019s exactly what we experienced here. I highly recommend Starkey Hearing Center to anyone looking for exceptional hearing care and outstanding customer service. Thank you for treating my father with such respect, compassion, and genuine care.",
        "createTime": "2026-07-18T03:23:58.946407Z",
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        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqnc5t7uQcfnP2CrmxY0BVWPQuGd1_ulVbxFzXr7L_3yb44vrZkCV4BtxUGocA-kjL0MoyxmDA",
        "starRating": 5,
        "updateTime": "2026-07-18T03:23:58.946407Z"
    },
    {
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            "displayName": "Millie Inocencio"
        },
        "reviewReply": {
            "comment": "Thank you, Millie, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-07-08T01:59:41.245728Z"
        },
        "_id": "6a4da7ae3e3fd62dac7ebd07",
        "reviewId": "AbFvOqlscrUoyswCusxbuGbIhwqL429PIXW8d0RXzIVETkUqP-n09vOzkXkPP67zIZAjTd42xP3zxg",
        "__v": 0,
        "createTime": "2026-07-07T04:53:47.963673Z",
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        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqlscrUoyswCusxbuGbIhwqL429PIXW8d0RXzIVETkUqP-n09vOzkXkPP67zIZAjTd42xP3zxg",
        "starRating": 5,
        "updateTime": "2026-07-07T04:53:47.963673Z"
    },
    {
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            "displayName": "Jean Miao"
        },
        "reviewReply": {
            "comment": "Thank you, Jean! We're so glad to hear that your experience with Linda was so positive and that you felt comfortable during your appointment. We appreciate your kind words and are here to support you with your hearing needs.",
            "updateTime": "2026-07-08T07:33:29.985688Z"
        },
        "_id": "6a4da7ae3e3fd62dac7ebd08",
        "reviewId": "AbFvOqmTK49xkK_96J0jP5NEwZTWlW7A8AOEoo8v-JJID899gAoAJijsGPEYmwoGKQON7_7QZBgGNA",
        "__v": 0,
        "comment": "This is my first time getting hearing aid, so after shopped three other hearing centers, I have to say today\u2019s appointment with Starkey Hearing, Linda Vassallo, M.A., F-AAA, is the best. She is extremely friendly, I feel I\u2019m chatting to an old friend. Her professional knowledge covers and satisfied my hearing aid requirements. Most important thing is she explained details and helped me to request a required form. She is awesome!",
        "createTime": "2026-07-07T02:24:25.816772Z",
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        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqmTK49xkK_96J0jP5NEwZTWlW7A8AOEoo8v-JJID899gAoAJijsGPEYmwoGKQON7_7QZBgGNA",
        "starRating": 5,
        "updateTime": "2026-07-07T02:24:25.816772Z"
    },
    {
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            "displayName": "Pratiksha"
        },
        "reviewReply": {
            "comment": "Thank you, Pratiksha! We're glad to hear that you and your husband are satisfied with your decision to choose Starkey Hearing Aids in Cupertino and that Linda was able to assist you effectively. Your feedback means a lot to us!",
            "updateTime": "2026-07-06T02:00:06.543388Z"
        },
        "_id": "6a4b04bd6d4280e35d2fb62d",
        "reviewId": "AbFvOqnLM0Np-FRqGvR6SvSlNbHWWjLhvrom-3Cks4g0ER53wWM2S_za7eBmX6nftIPieY7UUNBn1Q",
        "__v": 0,
        "comment": "Linda has all good qualities that are necessary to resolve  patients issues of concern. My husband and I are happy that we made the right decision to schedule the appointments at Starkey Hearing Aids in Cupertino.",
        "createTime": "2026-07-05T17:32:12.713092Z",
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        "location": "6850bf92546b352576261ac8",
        "name": "accounts\/117162998454473371158\/locations\/7426238942898458613\/reviews\/AbFvOqnLM0Np-FRqGvR6SvSlNbHWWjLhvrom-3Cks4g0ER53wWM2S_za7eBmX6nftIPieY7UUNBn1Q",
        "starRating": 5,
        "updateTime": "2026-07-05T17:32:12.713092Z"
    },
    {
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            "displayName": "Carol P"
        },
        "reviewReply": {
            "comment": "Thank you, Carol! We're so glad to hear you had a wonderful experience at Starkey Hearing Center. Linda truly is fantastic, and we appreciate your kind words about her care and thoroughness. We look forward to seeing you again soon!",
            "updateTime": "2026-06-06T03:44:51.639891Z"
        },
        "_id": "6a2377c8e5714076449ae611",
        "reviewId": "AbFvOqkMjIv5ypzOTsOGb4j2B1PBEvXeEEiyJnWSPZdUrOTAQxXw44uEUxDbx8fwVR1M1lchgdk_Hg",
        "__v": 0,
        "comment": "My experience at Starkey Hearing Center was wonderful. Everyone was so nice and helpful.\nLinda, the audiologist was fantastic. The hearing test was so thorough. Linda went through all the details and explained everything. She is so caring. She recommended I go to an ENT to\nmake sure there weren't any\nissues with my right ear. That was really nice of her to do that.\nShe didn't pressure me to\nbuy any hearing aids that day and said see what the ENT says.\nShe's the best audiologist I've ever had. I will definitely be going back to Starkey Hearing Center to purchase my hearing aids.\nI definitely recommend Starkey.",
        "createTime": "2026-06-06T00:44:44.368733Z",
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        "location": "6850bf92546b352576261ac8",
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        "starRating": 5,
        "updateTime": "2026-06-06T00:44:44.368733Z"
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            "displayName": "Margaret Z. B."
        },
        "reviewReply": {
            "comment": "Thank you, Margaret, for your wonderful feedback! We appreciate your kind words about Dr. Vassallo's thoroughness and patience during your hearing test. It's great to hear that you had a positive experience, and we look forward to seeing you again.",
            "updateTime": "2026-05-17T03:41:48.666466Z"
        },
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        "__v": 0,
        "comment": "Dr. Vassallo tested my hearing. She was very thorough and patient, not rushing through the test. After it was completed, Dr. Vassallo explain the results and made a recommendation how to proceed further.\nI highly recommend this office.",
        "createTime": "2026-05-16T23:02:40.939054Z",
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        "starRating": 5,
        "updateTime": "2026-05-16T23:02:40.939054Z"
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            "displayName": "papadonjt"
        },
        "reviewReply": {
            "comment": "Thank you, Papadonjt, for your review! We appreciate your support and look forward to serving you again.",
            "updateTime": "2026-05-08T03:50:17.009034Z"
        },
        "_id": "69fd3c7a0c5b083afddc6be2",
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        "createTime": "2026-05-07T23:02:43.616650Z",
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        "starRating": 5,
        "updateTime": "2026-05-07T23:02:43.616650Z"
    },
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            "displayName": "Norman Harrison"
        },
        "reviewReply": {
            "comment": "Thank you, Norman! We're glad to hear that Linda provided you with a thorough experience and that it surpassed your previous tests. Your feedback means a lot to us!",
            "updateTime": "2026-05-06T03:59:49.842774Z"
        },
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        "__v": 0,
        "comment": "Linda was very thorough.  Much superior to previous tests I have had.",
        "createTime": "2026-05-06T02:02:05.772124Z",
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        "starRating": 5,
        "updateTime": "2026-05-06T02:02:05.772124Z"
    },
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            "displayName": "Eman Sadoun"
        },
        "reviewReply": {
            "comment": "Thank you, Eman! We're glad to hear that you had a positive experience with our audiologist and that her expertise and recommendations made a difference during your visit. Your appreciation means a lot to us!",
            "updateTime": "2026-04-15T03:47:33.292050Z"
        },
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        "__v": 0,
        "comment": "The audiologist at Cupertino location is very experienced, ethical, and professional!\nI greatly appreciate her help and recommendations during my visit to the center today.",
        "createTime": "2026-04-15T02:41:44.653394Z",
        "location": "6850bf92546b352576261ac8",
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        "starRating": 5,
        "updateTime": "2026-04-15T02:41:44.653394Z"
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            "displayName": "Tochi Gray"
        },
        "reviewReply": {
            "comment": "Thank you, Tochi, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-04-12T03:57:20.444224Z"
        },
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        "createTime": "2026-04-11T23:08:36.696128Z",
        "location": "6850bf92546b352576261ac8",
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        "starRating": 5,
        "updateTime": "2026-04-11T23:08:36.696128Z"
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            "displayName": "P Lui"
        },
        "reviewReply": {
            "comment": "Thank you, P, for your wonderful feedback! We're delighted to hear that Linda was able to assist you in finding the perfect fit with your new Starkey Omega AI hearing aids. It's fantastic that you're enjoying the improved clarity and technology. Your happiness means a lot to us!",
            "updateTime": "2026-04-09T03:40:47.834024Z"
        },
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        "reviewId": "AbFvOqkSJsiAOFJ4uF20Qj8e2Q0KEun20ye1st6a25OPiKmUdHm7Dmo6c_jY4MNEAZ_ovi2G1npUWg",
        "__v": 0,
        "comment": "I am long time HA user of Oticon , Siemens , Starkey n other brands including Costco in the past. I am hard to fit client but Linda goes above n beyond to assist me once I selected Starkey Omega AI 24 ITE in March 2026 . My 2022 Oticon HA a bit dated , can\u2019t hold candle to my new Starkey HA. New HA technology with AI is amazingly good with better clarity. So far so great , I am a happy camper",
        "createTime": "2026-04-08T23:18:06.473362Z",
        "location": "6850bf92546b352576261ac8",
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        "starRating": 5,
        "updateTime": "2026-04-08T23:18:06.473362Z"
    },
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            "comment": "Thank you, Bill! We're glad you enjoyed our online booking services and found our testing center to be modern and clean. Your support means a lot to us!",
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        "comment": "Really excellent facility with top notch online booking services and a really modern and clean testing center. Great service overall!",
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            "comment": "Thank you, Paul, for taking the time to leave a review. We appreciate your support!",
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            "comment": "Thank you, Oanh, for taking the time to leave a review. Your feedback is appreciated!",
            "updateTime": "2026-02-05T02:56:37.705681Z"
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        "comment": "(Translated by Google) We felt very comfortable and at ease here. The office was neat, clean, and airy. Linda was very dedicated, polite, courteous, and friendly. She meticulously performed the hearing test for Mr. Hai Pham and explained everything clearly to us. She also helped us contact our insurance company to apply for hearing aids. We left feeling very touched and grateful. Sincere thanks to Linda and the Starkey Hearing Center team.\n\n(Original)\nCh\u00fang t\u00f4i c\u1ea3m th\u1ea5y r\u1ea5t tho\u1ea3i m\u00e1i, d\u1ec5 ch\u1ecbu khi \u0111\u1ebfn \u0111\u00e2y. V\u0103n ph\u00f2ng ng\u0103n n\u1eafp, s\u1ea1nh s\u1ebd, tho\u00e1ng m\u00e1t. C\u00f4 Linda r\u1ea5t t\u1eadn t\u00e2m, l\u1ecbch s\u1ef1, nh\u00e3 nh\u1eb7n, th\u00e2n thi\u1ec7n. \u0110\u00e3 l\u00e0m c\u00e1i test th\u00ednh gi\u00e1c cho b\u00e1c H\u1ea3i Ph\u1ea1m th\u1eadt t\u1ec9 m\u0129 v\u00e0 gi\u1ea3i th\u00edch cho ch\u00fang t\u00f4i r\u1ea5t r\u1ecf r\u00e0ng. Gi\u00fap ch\u00fang t\u00f4i li\u00ean l\u1ea1c v\u1edbi b\u1ea3o hi\u1ec3m \u0111\u1ec3 xin m\u00e1y tr\u1ee3 th\u00ednh. Ch\u00fang t\u00f4i ra v\u1ec1 trong l\u00f2ng r\u1ea5t c\u1ea3m \u0111\u1ed9ng v\u00e0 bi\u1ebft \u01a1n. Ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n Linda v\u00e0 \u0111\u1ed9i ng\u1ee7 Starkey Hearing Center."
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            "displayName": "Jayant Arora"
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            "comment": "Jayant, thank you for sharing your wonderful experience at Starkey Hearing Center. We're glad to hear that our staff made your visit pleasant and that Linda provided you with such knowledgeable and caring service. Your appreciation means a lot to us, and we\u2019ll be sure to pass along your thanks to her colleague as well.",
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        "comment": "My visit to Starkey Hearing Center was a very pleasant experience. Right from booking an appointment, to having been welcomed by addressing me by my name I found the staff to be thoroughly professional. Their audiologist Linda Vassallo is knowledgable , cordial and humble. She has lot of patience and tested my hearing with lot of care. She is pretty efficient in using the test instruments. After the tests she explained in detail the the graphs and how the hearing aid will be programmed to increase amplification of audio in the frequency range where response of my ears is poor leading to hearing loss. She also elucidated that extent of tinnitus will reduce as hearing loss will be mitigated by the hearing aids. Her knowledge of technicalities of various models of aids manufactured by their company is also very impressive. I will buy the hearing aids from them after my insurance approves the coverage.\n\nThank you Linda and please thank your colleague on my behalf as she took pains to figure out the process to get authorization from insurance company.",
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            "comment": "Thank you, Steve, for your kind words! We're glad to hear that you had a pleasant visit and that our staff was able to assist you thoroughly. Your recommendation means a lot to us!",
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        "comment": "My visit to Starkey Hearing Ctr. was very pleasant. The staff assisted me in such a professional & thorough manner. They took their time to answer my questions. So yes,I would recommend them to anyone with hearing concerns.",
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            "comment": "Thank you, Danesh! We're glad to hear you had a positive experience with our team and that Linda was able to explain your results clearly. Your recommendation means a lot to us!",
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        "comment": "Easy to make an appointment for a hearing test. Modern & clean office. Friendly & knowledgeable staff. No sales pressure .\nAfter my hearing test was completed, Linda went over the results and explained them to me clearly.\nHighly recommend.",
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            "comment": "Thank you, Deebo, for your kind words! We're glad to hear that our team was able to assist you with your warranty coverage. Your support means a lot to us!",
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        "comment": "New shop. Well staffed. Understood the issues with my warranty coverage.",
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            "displayName": "Aku Patel"
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        "reviewReply": {
            "comment": "Thank you, Aku! We're glad you enjoyed our new office and found Linda's service helpful. Your recommendation means a lot to us!",
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        "comment": "Newly opened office looked great and operated without flaw. Linda was great to complete a thorough and well explained diagnosis. I highly recommend anyone needing any audiology services to visit them",
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        "reviewReply": {
            "comment": "Thank you, Navin! We're grateful for your kind words and are glad to hear that your experience with us exceeded your expectations. Your recommendation means a lot to us!",
            "updateTime": "2025-11-23T03:02:31.167377Z"
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        "comment": "I took my father here for getting hearing aids. Our experience was the best we have had over the past 10 years with any other provider. Highly recommend them.",
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